• How long does it take to set-up a pop-up gazebo?

A 3×3 Pop-up Gazebo:

The setup for a 3x3m pop-up gazebo will take around 15minutes.

A 3x6m Pop-up Gazebo:

The setup for a 3x6m pop-up gazebo can take between 45 minutes and 1 hour. There will be additional time required depending on the number of walls being installed (Caution: Must have 2 people minimum to set-up a 3x6m pop-up gazebo).

• Collection vs Delivery?

For Collection:

You simply need to come to the location we provide to collect and drop off the rental items. You will provide a time for collection and drop-off during the order process. We are open for collections and drop-offs from 12:00 pm to 5:00 pm (Monday-Saturday).

For Delivery:

You will be provided with a delivery time within our delivery hours, during which we will deliver the rental items and set up the tents on-site. At the end of the arranged rental period, we will collect the rental items as per the rental agreement.

• What if I damage any of the equipment during usage?

Normal wear and tear is to be expected, however any breakages will be treated as a product sold to you unless you have paid for the insurance package.

• Have any further questions?

Please contact us via email at support@eventessentialsrental.com or give us a call at +447899544585 if you would like some additional information regarding any of the rental process or products.

• What If I Return Something Late?

Late Fees: 20% of rental cost per day for late returns.
Communication: If you’re running late, call us at +447899544585 to discuss options.

• Unused Products

No Refunds: Unfortunately, we can’t issue refunds for unused products.

• Cleanliness Requirements

To avoid additional fees, please ensure that all rented items are returned in a clean condition. Here’s a quick checklist:

• Tables
  • Cleaned: Wipe down all table surfaces to remove dirt, food, and drink residues.
• Chairs
  • Cleaned: Wipe down all chairs to remove dirt and residues.
• Pop-Up Tents
  • Tent Tops: Do not remove the tent tops at any point, as this will create additional work for our team. Ensure all stakes and poles are accounted for and packed correctly.
• Linen Returns
  • Place Dirty Linens: Tablecloths (anything wet) into the linen bags provided. Do not place wet or soiled linens back into the tubs or plastic bags provided. Wet and dirty linens will mold if they can’t breathe and full replacement charges will apply.
  • Food/Particle-Free: Linens should be returned food/particle-free. Shake out linens and put them into the laundry bags provided. Linens that are returned with burns, holes, tears, wax, grease, or anything that will permanently stain due to negligence will be billed at replacement cost.

• Indemnification and Liability

In the event of any accident or incident resulting in property damage or bodily injury, the customer agrees to take full responsibility and indemnify Event Essentials Rental from any claims or legal actions. Event Essentials Rental will not be held liable for any loss or damage to the customer’s property related to the use or malfunction of our rental equipment. Event Essentials Rental provides no warranties regarding the suitability of the equipment for any specific purpose.